On January 25, 2018 / In Service Status / by leor
Resolved – Chat portal/admin dashboard is not loading
Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the root cause issue has been identified and fixed.
Thursday, Jan 25, 2018 1:24pm MST – The chat portal is now loading properly and we are monitoring and investigating the root cause of the issue with our provider (Google Cloud Platform). Please contact our support team if you continue to have login problems.
Thursday, Jan 25, 2018 1:10pm MST – We are investigating reports of the chat portal/admin dashboard not loading. We will update shortly.
On December 8, 2017 / In Feature Status, Service Status / by leor
Resolved – Dashboard not loading Chat Portal
Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.
Friday 12/8/17 8:30AM MST – We have received a small number of reports about the agent dashboard not loading via […]
On November 17, 2017 / In Feature Status / by leor
Resolved – Salesforce Integration connection issues
11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email support@SnapEngage.com with any questions or concerns.
11/17/17 11:00AM MST – If you are experiencing this issue, please click on Settings > Integrations and […]
On November 6, 2017 / In Feature Status, Service Status / by leor
Resolved – Connection issues
Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without further side effects of yesterday’s outage.
Nov 7 1:30AM MST – The real time platform has been back to […]
On October 11, 2017 / In Feature Status / by leor
Scheduled Google maintenance for G-Talk 10/12/17 from 7am-7pm MST
10/11/17 10:00am MST – There will be scheduled Google maintenance for G-Talk tomorrow Oct 12, 2017 from 7am – 7pm MST. During this maintenance window, you will not be able to use the G-Talk with SnapEngage.