SnapEngage Service Status


Scheduled Google maintenance for G-Talk 10/12/17 from 7am-7pm MST

On October 11, 2017 / In / by leor

Scheduled Google maintenance for G-Talk 10/12/17 from 7am-7pm MST
All systems are back to normal

 

 

10/11/17 10:00am MST – There will be scheduled Google maintenance for G-Talk tomorrow Oct 12, 2017 from 7am – 7pm MST. During this maintenance window, you will not be able to use the G-Talk with SnapEngage.

Agent status issues

On September 29, 2017 / In , / by leor

Fixed – Agents are not currently able to sign out of the chat portal.


 

 
 
 
Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear this out unfortunately or admins can set them to pause in the Admin Dashboard.

Sept 29 2017 10:15AM MST – We […]

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Monthly Uptime Overview

On August 17, 2017 / In / by Abby Schmautz

Service Uptime for the previous year:

May 18′ 100.00%
April 18′ 100.00%
March 18′ 100.00%
Feb 18′ 99.91%
Jan 18′ 100.00%
Dec 17′ 100.00%
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Transient access impact for some clients

On July 6, 2017 / In / by Jerome Mouton

Resolved: Transient access impact for some clients

 

July 5, 2017 8:17pm MST – Our platform monitoring shows that the small loss of traffic noticed earlier (at the time of the issue report) is no longer present, which means that all DNS servers around the world have picked up our updates at this point, and are serving the correct configuration to […]

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