On October 11, 2017 / In Feature Status / by leor
Scheduled Google maintenance for G-Talk 10/12/17 from 7am-7pm MST
10/11/17 10:00am MST – There will be scheduled Google maintenance for G-Talk tomorrow Oct 12, 2017 from 7am – 7pm MST. During this maintenance window, you will not be able to use the G-Talk with SnapEngage.
On October 9, 2017 / In Feature Status / by Jenny Zilverberg
With the latest changes in Chrome 61, there is an issue where drag and drop to move agents between tiers is not working as expected when the window is scrolled. We are working on resolving the issue. In the meantime, we recommend that you use Firefox or Safari when moving agents between tiers.
Update 10-11-2017 9:25am […]
On September 29, 2017 / In Feature Status, Service Status / by leor
Fixed – Agents are not currently able to sign out of the chat portal.
Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear this out unfortunately or admins can set them to pause in the Admin Dashboard.
Sept 29 2017 10:15AM MST – We […]
On August 17, 2017 / In Service Status / by Abby Schmautz
Service Uptime for the previous year:
On July 6, 2017 / In Service Status / by Jerome Mouton
Resolved: Transient access impact for some clients
July 5, 2017 8:17pm MST – Our platform monitoring shows that the small loss of traffic noticed earlier (at the time of the issue report) is no longer present, which means that all DNS servers around the world have picked up our updates at this point, and are serving the correct configuration to […]