SnapEngage Service Status


Dashboard not loading Chat Portal

On December 8, 2017 / In , / by leor

Resolved – Dashboard not loading Chat Portal
All systems are back to normal

 

 

 

Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.

Friday 12/8/17 8:30AM MST – We have received a small number of reports about the agent      dashboard not loading via the chat portal. The dev team is currently investigating. Admins can view the dashboard in the Admin Dashboard. Stay tuned for more updates. 

Salesforce Integration issues

On November 17, 2017 / In / by leor

Resolved – Salesforce Integration connection issues


 

 
 
11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email support@SnapEngage.com with any questions or concerns.
11/17/17 11:00AM MST – If you are experiencing this issue, please click on Settings > Integrations and […]

Read More

Visitor chat routing issue

On November 6, 2017 / In , / by leor

Resolved – Connection issues


 

 
Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without further side effects of yesterday’s outage.
Nov 7 1:30AM MST – The real time platform has been back to […]

Read More