Messages and presence issue impacting chat agents 
September 7, 2023 – 10:39 AM MST – One of TeamSupport’s technology partners experienced a disruption earlier today. In order to help mitigate the impact to our users we made a change …
Messages and presence issue impacting chat agents
September 6, 2023 – 4:30 PM MST – We have received word from our technology partner that the issue impacting our Messaging & Live Chat users has been resolved. We will continue …
Resolved – Messages and presence issue impacting chat agents
November 7, 2022 – 9:43 AM MST – We have identified that Pusher.com, our websockets as a service provider, had an outage. Please see the outage report here: https://status.pusher.com/incidents/bhgzsls1bfvg This outage… READ FULL ARTICLE
This status is to provide details on TeamSupports response to the vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j 2 utility.
Context: CVE-2021-44228, impacting multiple versions of the Apache Log4j 2 utility, was disclosed publicly. The vulnerability impacts Apache …
READ FULL ARTICLEResolved – SnapEngage EU outage – only impact clients on European hosted accounts
October 8, 2019 – 3:51 AM MST – Google Cloud confirmed that the outage impacting the Europe West region has been partially resolved. We are confirming that… READ FULL ARTICLE
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