Resolved – Connection Issues

 

March 12, 2019 – 11:59 PM MST – The issues have been fixed and the systems are recovering. Agents should be able to log into the Hub or Chat Portal without issues now, however if

Resolved – File Transfer issues

Dec 21, 2018 1:14 PM EST: The issue has been fully resolved. We appreciate your patience and please reach out to our support team if you experience this issue. Email Us

Dec

Resolved – Connection Issues

 

July 17, 2018 2:30pm MST – The outage has been fully resolved and if you would like more technical details of the root cause of the outage, you can read more about what happened here 

Resolved – Connection Issues

Feb 15, 2018, 1:35pm MST – The Chat Portal is now loading and you should be able to receive chats. If you are still experiencing issue, please contact support@SnapEngage.com

Feb 15, 2018, 1:20pm

Resolved – Chat portal/admin dashboard is not loading

 

Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the …