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Connection issues

Resolved – Connection Issues
All systems are back to normal

 

 

 

Feb 15, 2018, 1:35pm MST – The Chat Portal is now loading and you should be able to receive chats. If you are still experiencing issue, please contact support@SnapEngage.com

Feb 15, 2018, 1:20pm

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Dashboard not loading Chat Portal

Resolved – Dashboard not loading Chat Portal
All systems are back to normal

 

 

 

Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.…

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Visitor chat routing issue

Resolved – Connection issues
All systems are back to normal

 

 

Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without …

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Agent status issues

Fixed – Agents are not currently able to sign out of the chat portal.
All systems are back to normal

 

 

 

 

Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear …

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