Resolved – Messages and presence issue impacting chat agents

November 7, 2022 – 9:43 AM MST – We have identified that Pusher.com, our websockets as a service provider, had an outage. Please see the outage report here: https://status.pusher.com/incidents/bhgzsls1bfvg This outage

This status is to provide details on TeamSupports response to the vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j 2 utility.

Context: CVE-2021-44228, impacting multiple versions of the Apache Log4j 2 utility, was disclosed publicly. The vulnerability impacts Apache …

Resolved – SnapEngage EU outage – only impact clients on European hosted accounts

October 8, 2019 – 3:51 AM MST – Google Cloud confirmed that the outage impacting the Europe West region has been partially resolved. We are confirming that

Resolved – Chat button not displayed on website

October 7, 2019 – 8:22 AM MST – The impact on some client widgets is assessed to be fully corrected now. We were able to identify some remaining clients who had no

Resolved – Connection Issues

 

March 12, 2019 – 11:59 PM MST – The issues have been fixed and the systems are recovering. Agents should be able to log into the Hub or Chat Portal without issues now, however if