Resolved – Connection Issues

 

July 17, 2018 2:30pm MST – The outage has been fully resolved and if you would like more technical details of the root cause of the outage, you can read more about what happened here 

Resolved – Connection Issues

Feb 15, 2018, 1:35pm MST – The Chat Portal is now loading and you should be able to receive chats. If you are still experiencing issue, please contact support@SnapEngage.com

Feb 15, 2018, 1:20pm

Resolved – Chat portal/admin dashboard is not loading

 

Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the …

Resolved – Dashboard not loading Chat Portal

Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.…

Resolved – Connection issues

 

Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without …