SnapEngage Service Status


Agent status issues

On September 29, 2017 / In , / by leor

Fixed – Agents are not currently able to sign out of the chat portal.
All systems are back to normal

 

 

 

 

Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear this out unfortunately or admins can set them to pause in the Admin Dashboard.

Sept 29 2017 10:15AM MST – We are still investigating, and our initial mitigation did not work. Next update in 45 min.

Sept 29, 2017 9:40AM MST – Chat Portal disconnections are currently not being processed properly. Agents should make sure they pause before leaving the Chat Portal. We expect to solve this issue in 30 mins. We apologize for the inconvenience.

 

Transient access impact for some clients

On July 6, 2017 / In / by Jerome Mouton

Resolved: Transient access impact for some clients

 

July 5, 2017 8:17pm MST – Our platform monitoring shows that the small loss of traffic noticed earlier (at the time of the issue report) is no longer present, which means that all DNS servers around the world have picked up our updates at this point, and are serving the correct configuration to […]

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Chat transcripts not showing up in Hubspot

On April 12, 2017 / In / by leor

Chat transcripts not showing up in Hubspot

 
 
April 12, 2017 12:30PM MST – HubSpot has resolved the issue and transcripts and transcript text should be showing up as normal. Please reach out to support@snapengage.com if you have any more issues.
April 12 2017 9:38am MST – There is currently an issue on HupSpot’s side where chat events are sent […]

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Delay in sending chats to logs, stats and integrations

On March 28, 2017 / In / by Jerome Mouton

Delay in sending chat data to integrations

 
Tuesday March 28 2017 6:25am MDT – The post-chat processing delay has been resolved and all pending chat data has been delivered to our various integrations, our logs and the stats. We believe we have also identified the root cause that led to the processing to become queued up, and we will deploy […]

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