SnapEngage Service Status

Chat portal/admin dashboard not loading

On January 25, 2018 / In / by

Resolved – Chat portal/admin dashboard is not loading
All systems are back to normal




Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the root cause issue has been identified and fixed.

Thursday, Jan 25, 2018 1:24pm MST – The chat portal is now loading properly and we are monitoring and investigating the root cause of the issue with our provider (Google Cloud Platform). Please contact our support team if you continue to have login problems.

Thursday, Jan 25, 2018  1:10pm MST – We are investigating reports of the chat portal/admin dashboard not loading. We will update shortly.

Dashboard not loading Chat Portal

On December 8, 2017 / In , / by

Resolved – Dashboard not loading Chat Portal

Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.
Friday 12/8/17 8:30AM MST – We have received a small number of reports about the agent      dashboard not loading via […]

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Salesforce Integration issues

On November 17, 2017 / In / by

Resolved – Salesforce Integration connection issues


11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email [email protected] with any questions or concerns.
11/17/17 11:00AM MST – If you are experiencing this issue, please click on Settings > Integrations and […]

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Visitor chat routing issue

On November 6, 2017 / In , / by

Resolved – Connection issues


Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without further side effects of yesterday’s outage.
Nov 7 1:30AM MST – The real time platform has been back to […]

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