On December 8, 2017 / In Feature Status, Service Status / by leor
Resolved – Dashboard not loading Chat Portal
Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.
Friday 12/8/17 8:30AM MST – We have received a small number of reports about the agent dashboard not loading via the chat portal. The dev team is currently investigating. Admins can view the dashboard in the Admin Dashboard. Stay tuned for more updates.
On November 17, 2017 / In Feature Status / by leor
Resolved – Salesforce Integration connection issues
11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email support@SnapEngage.com with any questions or concerns.
11/17/17 11:00AM MST – If you are experiencing this issue, please click on Settings > Integrations and […]
On November 6, 2017 / In Feature Status, Service Status / by leor
Resolved – Connection issues
Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without further side effects of yesterday’s outage.
Nov 7 1:30AM MST – The real time platform has been back to […]
On October 11, 2017 / In Feature Status / by leor
Scheduled Google maintenance for G-Talk 10/12/17 from 7am-7pm MST
10/11/17 10:00am MST – There will be scheduled Google maintenance for G-Talk tomorrow Oct 12, 2017 from 7am – 7pm MST. During this maintenance window, you will not be able to use the G-Talk with SnapEngage.
On October 9, 2017 / In Feature Status / by Jenny Zilverberg
With the latest changes in Chrome 61, there is an issue where drag and drop to move agents between tiers is not working as expected when the window is scrolled. We are working on resolving the issue. In the meantime, we recommend that you use Firefox or Safari when moving agents between tiers.
Update 10-11-2017 9:25am […]