On November 17, 2017 / In Feature Status / by leor
Resolved – Salesforce Integration connection issues
11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email support@SnapEngage.com with any questions or concerns.
11/17/17 11:00AM MST – If you are experiencing this issue, please click on Settings > Integrations and click the connect to Salesforce button. When you see the popup, choose “No” and re-login with your SalesForce credentials. This will fix the issue. If you would us to resend you any cases that were not sent over, feel free to chat in with our support team or send us an email support@SnapEngage.com
11/17/17 10:45AM MST – We have received reports of users not being able to connect to the Salesforce integration. We are currently investigating this issue and will have more information soon.
On November 6, 2017 / In Feature Status, Service Status / by leor
Resolved – Connection issues
Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without further side effects of yesterday’s outage.
Nov 7 1:30AM MST – The real time platform has been back to […]
On October 11, 2017 / In Feature Status / by leor
Scheduled Google maintenance for G-Talk 10/12/17 from 7am-7pm MST
10/11/17 10:00am MST – There will be scheduled Google maintenance for G-Talk tomorrow Oct 12, 2017 from 7am – 7pm MST. During this maintenance window, you will not be able to use the G-Talk with SnapEngage.
On October 9, 2017 / In Feature Status / by Jenny Zilverberg
With the latest changes in Chrome 61, there is an issue where drag and drop to move agents between tiers is not working as expected when the window is scrolled. We are working on resolving the issue. In the meantime, we recommend that you use Firefox or Safari when moving agents between tiers.
Update 10-11-2017 9:25am […]
On September 29, 2017 / In Feature Status, Service Status / by leor
Fixed – Agents are not currently able to sign out of the chat portal.
Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear this out unfortunately or admins can set them to pause in the Admin Dashboard.
Sept 29 2017 10:15AM MST – We […]