On October 9, 2017 / In Feature Status / by Jenny Zilverberg
With the latest changes in Chrome 61, there is an issue where drag and drop to move agents between tiers is not working as expected when the window is scrolled. We are working on resolving the issue. In the meantime, we recommend that you use Firefox or Safari when moving agents between tiers.
Update 10-11-2017 9:25am MST – The issue with Chrome has been fixed and you are now able to reorder agents in priority tiers. If you are still having trouble, please clear your cache and cookies or feel free to email support@snapengage.com
On September 29, 2017 / In Feature Status, Service Status / by leor
Fixed – Agents are not currently able to sign out of the chat portal.
Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear this out unfortunately or admins can set them to pause in the Admin Dashboard.
Sept 29 2017 10:15AM MST – We […]
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On August 17, 2017 / In Service Status / by Abby Schmautz
Service Uptime for the previous year:
| Feb 19′ |
100% |
| Jan 19′ |
100% |
| Dec 18′ |
100% |
| Nov 18′ |
100% |
| Oct 18′ |
100% |
| Sept 18′ |
100% |
On July 6, 2017 / In Service Status / by Jerome Mouton
Resolved: Transient access impact for some clients
July 5, 2017 8:17pm MST – Our platform monitoring shows that the small loss of traffic noticed earlier (at the time of the issue report) is no longer present, which means that all DNS servers around the world have picked up our updates at this point, and are serving the correct configuration to […]
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On April 12, 2017 / In Uncategorized / by leor
Chat transcripts not showing up in Hubspot
April 12, 2017 12:30PM MST – HubSpot has resolved the issue and transcripts and transcript text should be showing up as normal. Please reach out to support@snapengage.com if you have any more issues.
April 12 2017 9:38am MST – There is currently an issue on HupSpot’s side where chat events are sent […]
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