SnapEngage Service Status


File transfer issue

On December 21, 2018 / In / by leor

Resolved – File Transfer issues
All systems are back to normal

 

 

 

Dec 21, 2018 1:14 PM EST: The issue has been fully resolved. We appreciate your patience and please reach out to our support team if you experience this issue. Email Us

Dec 21, 2018 11:07 AM EST: Update from Google Cloud. The issue is only affecting 1% of requests. File transfers should be working for most SnapEngage clients. We will update once the issue is fully resolved.

Dec 21, 2018 10:24 AM MST: Due to a current Google Cloud issue, some SnapEngage users will not be able to use file transfer. We are working with Google to get this resolved as quickly as we can. We will post another update in 50 min. You can also check the status directly with Google here https://status.cloud.google.com/.

Chats not queuing when team is at maximum capacity

On / In / by Jerome Mouton

Resolved – Chats not queuing when team is at maximum capacity

December 24, 2018 10:21am MST – We have determined that the duration span of this issue was shorter than initially assessed. The issue started on Wednesday December 19th  at 8:06am MST and was fully resolved on Friday December 21st at 4:37am MST.
December 21, 2018 3:03pm MST – […]

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Connection issues

On July 17, 2018 / In / by leor

Resolved – Connection Issues

 
July 17, 2018 2:30pm MST – The outage has been fully resolved and if you would like more technical details of the root cause of the outage, you can read more about what happened here https://status.cloud.google.com/incident/appengine/18005.  We appreciate your patience and please feel free to reach out to us at https://help.snapengage.com. Have a […]

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Connection issues

On February 15, 2018 / In / by leor

Resolved – Connection Issues

 
 
 

Feb 15, 2018, 1:35pm MST – The Chat Portal is now loading and you should be able to receive chats. If you are still experiencing issue, please contact support@SnapEngage.com
Feb 15, 2018, 1:20pm MST – We have traced the issue back to an outage with the Google Cloud Platform and we are currently working with […]

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Chat portal/admin dashboard not loading

On January 25, 2018 / In / by leor

Resolved – Chat portal/admin dashboard is not loading


 

 
 
Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the root cause issue has been identified and fixed.
Thursday, Jan 25, 2018 1:24pm MST – The chat portal is now loading […]

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