SnapEngage Service Status


Connection issues

On July 17, 2018 / In / by leor

Resolved – Connection Issues
All systems are back to normal

 

July 17, 2018 2:30pm MST – The outage has been fully resolved and if you would like more technical details of the root cause of the outage, you can read more about what happened here https://status.cloud.google.com/incident/appengine/18005.  We appreciate your patience and please feel free to reach out to us at https://help.snapengage.com. Have a great day!!

July 17, 2018 2:03pm MST – Google has confirmed that  the outage has been mostly fixed. SnapEngage users/agents should be able to sign back into the chat portal or Hub now. If you are still experiencing issues, please contact our support team at help.snapengage.com

July 17, 2018 1:48pm – We are seeing all services being back to normal. Google Cloud Platform has not confirmed the resolution yet, but SnapEngage chat agents and administrators are able to regain access to the system.

July 17, 2018 1:36pm MST – We have tracked the issue back to an outage with the Google Cloud Platform App Engine infrastructure. Our engineers are working with Google to get this resolved and we appreciate your patience. For reference, here is the link to the Google Cloud Platform outage status: https://status.cloud.google.com/incident/appengine/18005

July 17, 2018 1:26pm MST – We are experiencing connection issues currently and are investigating. We will update with the latest information soon.

 

Connection issues

On February 15, 2018 / In / by leor

Resolved – Connection Issues

 
 
 

Feb 15, 2018, 1:35pm MST – The Chat Portal is now loading and you should be able to receive chats. If you are still experiencing issue, please contact support@SnapEngage.com
Feb 15, 2018, 1:20pm MST – We have traced the issue back to an outage with the Google Cloud Platform and we are currently working with […]

Read More

Chat portal/admin dashboard not loading

On January 25, 2018 / In / by leor

Resolved – Chat portal/admin dashboard is not loading


 

 
 
Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the root cause issue has been identified and fixed.
Thursday, Jan 25, 2018 1:24pm MST – The chat portal is now loading […]

Read More

Dashboard not loading Chat Portal

On December 8, 2017 / In , / by leor

Resolved – Dashboard not loading Chat Portal

 
 
 
Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.
Friday 12/8/17 8:30AM MST – We have received a small number of reports about the agent      dashboard not loading via […]

Read More

Salesforce Integration issues

On November 17, 2017 / In / by leor

Resolved – Salesforce Integration connection issues


 

 
 
11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email support@SnapEngage.com with any questions or concerns.
11/17/17 11:00AM MST – If you are experiencing this issue, please click on Settings > Integrations and […]

Read More