SnapEngage Service Status


Connection issues

On March 13, 2019 / In / by leor

Resolved – Connection Issues
All systems are back to normal

 

March 12, 2019 – 11:59 PM MST – The issues have been fixed and the systems are recovering. Agents should be able to log into the Hub or Chat Portal without issues now, however if you are still having problems logging in, please try again in 10 mins. You can also let us know at support@snapengage.com

March 12, 2019 – 11:20 PM MST – The Google Engineering team understands the root cause and is working to implement the solution. We will provide another status update with current details soon.

March 12, 2019 – 10:24 PM MST – We are currently experiencing issues with logging into the Hub and or Chat Portal. These issues are related to a Google App Engine outage that is currently being worked on. You can also check the statuses of the issues here https://status.cloud.google.com/incident/appengine/19007 and https://status.cloud.google.com/incident/storage/19002. We are working with their tech team to get updates as quickly as we can and will update soon. We apologize for the interruption.

 

File transfer issue

On December 21, 2018 / In / by leor

Resolved – File Transfer issues

 
 
 

Dec 21, 2018 1:14 PM EST: The issue has been fully resolved. We appreciate your patience and please reach out to our support team if you experience this issue. Email Us
Dec 21, 2018 11:07 AM EST: Update from Google Cloud. The issue is only affecting 1% of requests. File transfers should be […]

Read More

Chats not queuing when team is at maximum capacity

On / In / by Jerome Mouton

Resolved – Chats not queuing when team is at maximum capacity

December 24, 2018 10:21am MST – We have determined that the duration span of this issue was shorter than initially assessed. The issue started on Wednesday December 19th  at 8:06am MST and was fully resolved on Friday December 21st at 4:37am MST.
December 21, 2018 3:03pm MST – […]

Read More

Connection issues

On July 17, 2018 / In / by leor

Resolved – Connection Issues

 
July 17, 2018 2:30pm MST – The outage has been fully resolved and if you would like more technical details of the root cause of the outage, you can read more about what happened here https://status.cloud.google.com/incident/appengine/18005.  We appreciate your patience and please feel free to reach out to us at https://help.snapengage.com. Have a […]

Read More

Connection issues

On February 15, 2018 / In / by leor

Resolved – Connection Issues

 
 
 

Feb 15, 2018, 1:35pm MST – The Chat Portal is now loading and you should be able to receive chats. If you are still experiencing issue, please contact support@SnapEngage.com
Feb 15, 2018, 1:20pm MST – We have traced the issue back to an outage with the Google Cloud Platform and we are currently working with […]

Read More