SnapEngage Service Status


Authorization errors

On June 26, 2019 / In / by Jerome Mouton

All systems are back to normal

Resolved – Authorization errors

June 26, 2019 – 6:13 AM MST – The issues causing some users to receive HTTP/403 Unauthorized errors has been fully addressed. Our monitoring shows there is no such error anymore. We are sorry for the short period of degraded service. A system configuration change was pushed with a version roll-out by mistake and started propagating across the platform. As soon as we corrected this configuration and the 100s of server instances were updated, the issue was resolved.

If you are still having access problems, please contact us on chat or by email at support@snapengage.com


June 26, 2019 – 6:10 AM MST – A code deployment performed a few minutes ago at 5:57 AM MST is causing an elevated rate of error HTTP/403 Unauthorized. We are currently investigating.

Connection issues

On March 13, 2019 / In / by leor

Resolved – Connection Issues

 
March 12, 2019 – 11:59 PM MST – The issues have been fixed and the systems are recovering. Agents should be able to log into the Hub or Chat Portal without issues now, however if you are still having problems logging in, please try again in 10 mins. You can also let us […]

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File transfer issue

On December 21, 2018 / In / by leor

Resolved – File Transfer issues

 
 
 

Dec 21, 2018 1:14 PM EST: The issue has been fully resolved. We appreciate your patience and please reach out to our support team if you experience this issue. Email Us
Dec 21, 2018 11:07 AM EST: Update from Google Cloud. The issue is only affecting 1% of requests. File transfers should be […]

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Chats not queuing when team is at maximum capacity

On / In / by Jerome Mouton

Resolved – Chats not queuing when team is at maximum capacity

December 24, 2018 10:21am MST – We have determined that the duration span of this issue was shorter than initially assessed. The issue started on Wednesday December 19th  at 8:06am MST and was fully resolved on Friday December 21st at 4:37am MST.
December 21, 2018 3:03pm MST – […]

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Connection issues

On July 17, 2018 / In / by leor

Resolved – Connection Issues

 
July 17, 2018 2:30pm MST – The outage has been fully resolved and if you would like more technical details of the root cause of the outage, you can read more about what happened here https://status.cloud.google.com/incident/appengine/18005.  We appreciate your patience and please feel free to reach out to us at https://help.snapengage.com. Have a […]

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