SnapEngage Service Status

Connection issues

On February 15, 2018 / In / by leor

Resolved – Connection Issues
All systems are back to normal




Feb 15, 2018, 1:35pm MST – The Chat Portal is now loading and you should be able to receive chats. If you are still experiencing issue, please contact

Feb 15, 2018, 1:20pm MST – We have traced the issue back to an outage with the Google Cloud Platform and we are currently working with Google to resolve the issue. We apologize for the inconvenience.

Feb 15, 2018, 1pm MST – We are experiencing connection issues currently and are investigating. We will update with the latest information soon.


Chat portal/admin dashboard not loading

On January 25, 2018 / In / by leor

Resolved – Chat portal/admin dashboard is not loading


Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the root cause issue has been identified and fixed.
Thursday, Jan 25, 2018 1:24pm MST – The chat portal is now loading […]

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Dashboard not loading Chat Portal

On December 8, 2017 / In , / by leor

Resolved – Dashboard not loading Chat Portal

Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.
Friday 12/8/17 8:30AM MST – We have received a small number of reports about the agent      dashboard not loading via […]

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Salesforce Integration issues

On November 17, 2017 / In / by leor

Resolved – Salesforce Integration connection issues


11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email with any questions or concerns.
11/17/17 11:00AM MST – If you are experiencing this issue, please click on Settings > Integrations and […]

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Visitor chat routing issue

On November 6, 2017 / In , / by leor

Resolved – Connection issues


Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without further side effects of yesterday’s outage.
Nov 7 1:30AM MST – The real time platform has been back to […]

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