Resolved – Messages and presence issue impacting chat agents

November 8, 2022 – 9:26 AM MST – Pusher has confirmed that their platform outage has been mitigated for half an hour and their service is stable. We are seeing …

November 12, 2021 – 12:38PM CET – Google Cloud confirmed the issue with Google Cloud infrastructure components has been resolved for all affected products. SnapEngage confirmed that there has been no further disruptions for the last 90 minutes.

November 12, …

September 16, 2020 –  12:22 AM MST – Google Cloud confirmed that the rollback has been completed, and they are no longer seeing the error from their production system logs anymore. Our SnapEngage clients who were affected by this issue …