Messages and presence issue impacting chat agents 
September 7, 2023 – 10:39 AM MST – One of TeamSupport’s technology partners experienced a disruption earlier today. In order to help mitigate the impact to our users we made a change …
Messages and presence issue impacting chat agents
September 6, 2023 – 4:30 PM MST – We have received word from our technology partner that the issue impacting our Messaging & Live Chat users has been resolved. We will continue …
Resolved – Messages and presence issue impacting chat agents
November 8, 2022 – 9:26 AM MST – Pusher has confirmed that their platform outage has been mitigated for half an hour and their service is stable. We are seeing …
READ FULL ARTICLENovember 12, 2021 – 12:38PM CET – Google Cloud confirmed the issue with Google Cloud infrastructure components has been resolved for all affected products. SnapEngage confirmed that there has been no further disruptions for the last 90 minutes.
November 12, …
READ FULL ARTICLESeptember 16, 2020 – 12:22 AM MST – Google Cloud confirmed that the rollback has been completed, and they are no longer seeing the error from their production system logs anymore. Our SnapEngage clients who were affected by this issue …
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