Resolved – SnapEngage Administrators unable to access the dashboard, settings, analytic

March 25, 2020 – 9:09 AM MST – Google Cloud Support confirmed they have identified and addressed the issue causing the access these past hours. At this point, the

Resolved – Authorization errors

June 26, 2019 – 6:13 AM MST – The issues causing some users to receive HTTP/403 Unauthorized errors has been fully addressed. Our monitoring shows there is no such error anymore. We are sorry for the

Resolved – Chats not queuing when team is at maximum capacity

December 24, 2018 10:21am MST – We have determined that the duration span of this issue was shorter than initially assessed. The issue started on Wednesday December 19th  at

Resolved – Dashboard not loading Chat Portal

Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.…

Resolved – Salesforce Integration connection issues

 

11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email [email protected] with any …