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Authorization errors

All systems are back to normal

Resolved – Authorization errors

June 26, 2019 – 6:13 AM MST – The issues causing some users to receive HTTP/403 Unauthorized errors has been fully addressed. Our monitoring shows there is no such error anymore. We are sorry for the

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Dashboard not loading Chat Portal

Resolved – Dashboard not loading Chat Portal
All systems are back to normal

 

 

 

Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.…

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Salesforce Integration issues

Resolved – Salesforce Integration connection issues
All systems are back to normal

 

 

 

11/17/17 4:21PM MST – The issue has been resolved and we have resent all the transcripts that were delayed. We will continue to monitor the system. Please email support@SnapEngage.com with any …

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Visitor chat routing issue

Resolved – Connection issues
All systems are back to normal

 

 

Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without …

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