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Resolved – Chat button not displayed on website
October 7, 2019 – 8:22 AM MST – The impact on some client widgets is assessed to be fully corrected now. We were able to identify some remaining clients who had no usage in the last few days which had unfortunately not been considered by our impact assessment. This has been corrected on this final pass, and all widgets buttons are displaying properly now.
October 7, 2019 – 7:13 AM MST – We have identified that there are still some client widgets which are impacted by this issue. We are researching further on how to identify these remaining widgets and resolve the missing chat button for them. In the meantime, if you are impacted, come chat with us and we can address the issue for your widgets on demand.
October 7, 2019 – 4:37 AM MST – We have been able to identify the impacted accounts, and address the button issues they were experiencing over the last couple of hours. If you are still having problems with the widget on your website, please contact us on chat or by email at firstname.lastname@example.org
October 7, 2019 – 2:30 AM MST – We are still working on a solution to correct the impacted widgets from our side. For the time being, please use the work-around: go in Settings > Style and hit Save, and the button and chat window will be back to working as normal.
October 7, 2019 – 1:30 AM MST – We have found that an update to the widget code loaded on the website is causing the button to stop being displayed on some client website. The work-around is to log in your admin dashboard, and go to Settings > Style tab, and hit Save on the bottom of the page. We are still researching the root cause and will post and update within an hour.
October 7, 2019 – 1:17 AM MST – Some users are experiencing the chat button on their website to no longer be displayed. We are investigating.
Published October 7, 2019