On December 18, 2014 / In Service Status / by Ryan Graham
Service issue resolved.
1:00 pm We are in touch with our service providers and are working on a resolution.
1:29 pm We received a fix from our messaging providing. This change requires a code update. We are doing it now and expecting it to be available to all in 15mn.
api.pusherapp.com appears to be resolving correctly now, though some clients may have cached the failure and require time for this to expire.
1:32 pm All messages are communicating correctly now. Everything is back to normal. We are monitoring.
1:35 pm Unfortunately the problems in fact persist, but appear to be limited to certain geographies. We are still implementing mitigation strategy and should have it ready shortly.
1:46 pm Mitigation strategy is up. The chat portal is now back to normal. Please come chat with us if you have any questions,
On October 15, 2014 / In Feature Status / by Jerome Mouton
Analytics data issues have been resolved
October 15th 2014 – 8:20 am Mountain time
Currently Analytics data is not available. We are working with our provider to restore service.
October 15th 2014 – 9:26 am Mountain time
Analytics data service has been restored.
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On September 3, 2014 / In Service Status / by Ryan Graham
Sign-in issues have been resolved
September 3rd 2014 – 5:14 pm Mountain time
The issue with accessing the sign page at https://snapengage.com/signin has been resolved.
September 3rd 2014 – 4:55 pm Mountain time
We’re currently investing an issue when people try to access the application at https://snapengage.com/signin
For the time being, please use https://www.snapengage.com/signin
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On August 4, 2014 / In Feature Status / by TeamSupport
RESOLVED – SnapEngage via Skype service restored
August 5th 2014 – 1:30 am Mountain time
The SnapEngage gateways are all operational and back up and running. We are investigating the long term sustainability of this solution…
August 5th 2014 – 0:22 am Mountain time
We found a solution to re-establish the communication between the latest version of Skype and […]
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On July 2, 2014 / In Service Status / by TeamSupport
This issue is now resolved
6:55 am Resolved
Everything is back to normal.
5:25 am Error rate is down to 1%
We are getting really close to being back to normal.
4:00 am update:
Our hosting provider is still working on the problem. The situation is improving and should be back to normal very soon. Thanks for your patience.
3:00 am update:
Partial URL Fetch service failure […]
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