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This issue is now resolved

6:55 am Resolved
Everything is back to normal.

5:25 am Error rate is down to 1%
We are getting really close to being back to normal.

4:00 am update:
Our hosting provider is still working on the problem. The situation is improving and should be back to normal very soon. Thanks for your patience.

3:00 am update:
Partial URL Fetch service failure is still impacting SnapEngage Chat services.

0:30 am Mountain time [MDT]:
We are noticing some services responding slowly or failing. We are reporting the problem to our hosting providing. Chat service performance is degraded.

Published July 2, 2014

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