SnapEngage Service Status

This issue is now resolved.

Most recent update:
2:00pm SnapEngage is back up and running
We are working with Google to understand what caused this outage, and to ensure it will not happen again. We will publish a postmortem here soon.

We are deeply sorry for this outage and thank you for your patience and support while we worked on it.

Please reach out on chat, email or on the phone if there is ANYTHING we can do to help.

1:15pm Google is reporting that their Production Team continues to investigate the issue with Google App Engine URLFetch. At this point error rates for affected applications, including SnapEngage, should be declining.

12:22pm The latest from Google. Unfortunately there is still no ETA. We will update you as we know more.

11:51am We’ve been in contact with Google and they are still looking into the issue and do not yet have an ETA for when it will be resolved. We will for sure update this post as new information becomes available.

11:31am We’ve sent out an email to our customers and partners detailing the issues we’ve been experiencing.

11:07am Latest from Google on the  state of their service that is currently impacting us.

10:40am We are still working with our service provider to restore service as quickly as possible. We don’t yet have an eta but we will continue to post updates here.

10:00am Things seem to be better. Google tech team is working on latency issue and expects the problem to be resolved soon. Thank you for your patience.

Around 9:00am (Mountain time), we started seeing a high error rate and elevated latency on our hosting platform, Google AppEngine. This outage is slowing down SnapEngage or making it completely timing out.
We are actively working with our service provider to determine what the issue is, and to restore service as quickly as possible.

We are deeply sorry for this outage and thank you for your patience and support while we worked on it.

Please reach out on chat, email or on the phone if there is ANYTHING we can do to help.

[10:31am MDT] – This issue is now resolved.

Google provided the technical details on this Google AppEngine platform outage:
The issue that occurred today occurred when we moved your app from one datacenter to another, due to an underlying Bigtable performance issue in the original datacenter. Normally, a datacenter move will not be noticeable. However, in this case we […]

This issue is now resolved.

[01/17/2014 06:51am MDT] RESOLVED:
The stats servers are back online. Sorry again for this hour of stats interruption today. If you are experiencing any issue, please let us know.
[01/17/2014 6:04am MDT] Issue:
We are currently experiencing an outage on the infrastructure serving the statistics and reports for SnapEngage customers. We are working to […]

Chat functionality was unaffected.
This issue is now considered Resolved.

Over the past two days we have seen two very short-term outages (less than 15 minutes) on this family of websites (including the home page, support page, blog, etc). We are actively communicating with our website’s host to prevent future outages like these.
However, please note that our application […]