SnapEngage Service Status

Integration Tab Issue Resolved

1:40 pm Fix has been deployed and issue resolved.

12:00 pm We have identified a problem with some specific integrations that is currently preventing changes made in the integrations tab to take effect. While we research and address it is advised to not make any changes to your integrations tab if you are using one of the below listed integrations:

Autolead
Basecamp
Salesforce (old)
FogBugz
Zendesk (old)
Basecamp
Highrise
Lighthouse
JIRA (old)
BatchBook
SAP
Parature
UserVoice
Open API

Updates to follow.

Desk.com Integration Issues Resolved

10:20 am A Fix has been made, Please contact our Support team if you have any Chats or Offline messages that were not sent to Desk.com using the SnapEngage Integration
6:45 am We are currently experiencing connection issues for Customers using the Desk.com Integration. We are working on a fix.

Analytics Reporting Issues Resolved

Post Incident Follow-up Our service provider provided a solution to this issue which we put into place that has been running without trouble for the last few days.
4:29 pm We have received word from our service provider that they have identified an issue and are working on a fix. In the mean […]

Analytics report issues have been resolved

 
6:12 am Our service provider for big data processing has confirmed that the partial outage they experienced has been resolved. Please come chat with us if you have any questions.
6:00 am Our Analytics reports are back to normal. The Analytics reports should be working for all customers now. We are still waiting for […]

Chat Portal Connectivity Issue Resolved

12:55 pm The Chat Portal is back to normal. Please come chat with us if you have any questions.
12:17 pm Things are returning to normal but we are continuing to the monitor the situation. We will provide updates as they become available.
11:46 am We are currently experiencing issues communicating with our […]