On January 13, 2016 / In Feature Status / by
RESOLVED: Brief occurrence of chat routing inconsistencies
5:05pm Mountain time As of this time all issues have been fully resolved.
4:57pm Mountain time Our hosting provider, Google Cloud Platform, recently posted an update that some of its users were affected by latency. They updated that “The issue with persistent disks latency should have been resolved as of 15:20 US/Pacific.” The issue should now be resolved for us.
4:15pm Mountain time Some customers have reported chat routing inconsistencies. We are currently investigating this issue with our hosting provider and are working to quickly identify and resolve this issue.
On December 8, 2015 / In Feature Status / by Jerome Mouton
RESOLVED: Service disruption for analytics, file upload, and some widget setting changes
Postmortem Google has posted a detailed explanation of the cause and resolution to this issue.
11:45 pm Mountain time We are currently experiencing some features not working as expected. Our core services are not impacted. The Chat Portal, the visitor side live chat, etc. are working as expected. […]
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On December 1, 2015 / In Feature Status / by Jerome Mouton
RESOLVED: Chat routing inconsistency
2:28 am Mountain time We started rolling out a change in our chat routing logic 10 minutes ago, and we are seeing this new code not performing as anticipated. Some chat agents are getting more chats than expected, some chats in broadcast mode are not reaching out all the agents. Only a subset […]
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On October 27, 2015 / In Feature Status / by Jerome Mouton
RESOLVED: Infrastructure issues
11:15 am Mountain time It appears that our hosting provider was having some issues that was causing some of our data to get out of sync. The issue seems to be resolved, however, we will be monitoring the situation and will update here if there is anything new to report.
10:40 am Mountain time We’re […]
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On October 23, 2015 / In Feature Status / by Ryan Graham
RESOLVED: Infrastructure issues
October 23rd, 2015 5:02 pm Mountain Time Our hosting provider, Google Cloud Platform, is currently experiencing elevated errors in some of their services. We are working closely with Google to insulate our service from these underlying issues. However, as a result these errors, some SnapEngage customers may be experiencing the following issues:
Agent status may […]
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