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RESOLVED: Brief occurrence of chat routing inconsistenciesAll systems are back to normal

5:05pm Mountain time  As of this time all issues have been fully resolved.

4:57pm Mountain time Our hosting provider, Google Cloud Platform, recently posted an update that some of its users were affected by latency. They updated that “The issue with persistent disks latency should have been resolved as of 15:20 US/Pacific.” The issue should now be resolved for us.

4:15pm Mountain time  Some customers have reported chat routing inconsistencies. We are currently investigating this issue with our hosting provider and are working to quickly identify and resolve this issue.

Published January 13, 2016

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