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RESOLVED: Infrastructure issuesAll systems are back to normal

 

October 23rd, 2015 5:02 pm Mountain Time Our hosting provider, Google Cloud Platform, is currently experiencing elevated errors in some of their services. We are working closely with Google to insulate our service from these underlying issues. However, as a result these errors, some SnapEngage customers may be experiencing the following issues:

  • Agent status may not be accurate
  • Agent may get more chats than maximum # of chats configured
  • Chats may appear in the queue in the monitoring page while they have already been responded (no impact for visitor or agent)

October 26th, 2015 9:15 am Mountain Time The problems we had been experiencing with our hosting provider have been resolved. As we learn more about the details of the issue we will post updates here. We have made changes to our service to help insulate ourselves for these types of issues in the future.

Published October 23, 2015

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