On April 12, 2017 / In Uncategorized / by
Chat transcripts not showing up in Hubspot
April 12, 2017 12:30PM MST – HubSpot has resolved the issue and transcripts and transcript text should be showing up as normal. Please reach out to [email protected] if you have any more issues.
April 12 2017 9:38am MST – There is currently an issue on HupSpot’s side where chat events are sent with the link to case details but text of the transcript itself is missing. If you are integrated with HubSpot, you can get the link for the case in the timeline. We are working with HubSpot to resolve this issue.
On March 28, 2017 / In Feature Status / by Jerome Mouton
Delay in sending chat data to integrations
Tuesday March 28 2017 6:25am MDT – The post-chat processing delay has been resolved and all pending chat data has been delivered to our various integrations, our logs and the stats. We believe we have also identified the root cause that led to the processing to become queued up, and we will deploy […]
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On March 20, 2017 / In Feature Status / by
Resolved: Delay in sending chat data to integrations
Monday March 20 2017 11:15am MDT – The integration delay has been resolved and all pending case data has been delivered to our various integrations. We will continue to monitor the situation and will post any follow-up details when they become available.
Monday March 20 2017 9:20am MDT – We are currently […]
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On February 17, 2017 / In Feature Status / by
Resolved: Delay in sending chat data to integrations
Friday February 17 2017 3:45 PM – The integration delay has been resolved and all pending case data has been delivered to our various integrations. We will continue to monitor the situation and will post any follow-up details when they become available.
Friday February 17 2017 2:03 PM – We are currently experiencing […]
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On December 27, 2016 / In Feature Status / by
Resolved: Delay in sending chat data to integrations
December 27th 10:42am MDT The integration delay has been resolved and all pending case data has been delivered to our various integrations. We will continue to monitor the situation and will post any follow-up details when they become available.
December 27th 9:03am MDT We are currently experiencing a delay sending transcripts […]
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