Delay in sending chat data to integrations

(Last Updated On: February 17, 2017)

Resolved: Delay in sending chat data to integrationsAll systems are back to normal



Friday February 17 2017 3:45 PM – The integration delay has been resolved and all pending case data has been delivered to our various integrations. We will continue to monitor the situation and will post any follow-up details when they become available.


Friday February 17 2017 2:03 PM – We are currently experiencing a delay sending transcripts to integrations. Chats are not impacted by this delay, just chat transcripts. Our dev team is working on fixing this issue and it will be resolved shortly.