Delay in sending chat transcripts to integrations

(Last Updated On: December 27, 2016)

Resolved: Delay in sending chat data to integrationsAll systems are back to normal

 

December 27th 10:42am MDT The integration delay has been resolved and all pending case data has been delivered to our various integrations. We will continue to monitor the situation and will post any follow-up details when they become available.

December 27th 9:03am MDT We are currently experiencing a delay sending transcripts to integrations. Chats are not impacted by this delay, just chat transcripts. Our dev team is working on fixing this issue and it will be resolved shortly.