RESOLVED: Infrastructure issues

October 23rd, 2015 5:02 pm Mountain Time Our hosting provider, Google Cloud Platform, is currently experiencing elevated errors in some of their services. We are working closely with Google to insulate our service from these underlying …

RESOLVED: Max chat per agent issue

2:00 am Mountain Time Our hosting provider, Google Cloud Platform, completed their analysis of the issue causing the max chat per agent problem last night: “The detailed analysis showed that 10% of memcache …

Chat Portal sound notification issue FIXED – please read below for important details!

Oct. 25: 9:55am Mountain Time We deployed a fix for the sound notification at 5am today. This fix resolves the sound notification delay experienced by Chrome …

Chat Portal Map Issue Resolved

11:04 am We have a deployed an updated version of the Chat Portal that fixes the map issue. Please refresh your browser in order to make sure you have the latest version.

10:14 am We’re …

Integration Tab Issue Resolved

1:40 pm Fix has been deployed and issue resolved.

12:00 pm We have identified a problem with some specific integrations that is currently preventing changes made in the integrations tab to take effect. While we research …