RESOLVED: Interruption in recording Website Address URLs in visitor chats

August 10 9:14am MDT We experienced an interruption in recording the Website Address URL (page from which chats were started) in visitor chats. The issue occurred from 5:40am to …

RESOLVED: Integration with HubSpot failing to create timeline events

July 26 12:14pm MDT The issue came back for some clients in the past couple of hours. HubSpot’s technical team reworked some permissions. They have resolved it again now and …

RESOLVED: Integrations with CRMs, Help Desks, and other 3rd parties experiencing delays

July 13 7:40am Mountain time The backlog of all chat transcripts and offline messages from the early hours of the incident have been delivered. If you are …

RESOLVED: Websites content no longer available (no impact on live chat)

May 3 4:14am Mountain time The issue has been resolved. All websites are back online.

May 3 3:26am Mountain time Our website content  hosting provider posted a updated on …

RESOLVED: We are currently experiencing issues running queries to generate reports in the SnapEngage Analytics

Feb. 29 3:49pm Mountain time The issue has been resolved. As always we will continue to monitor things and will post any follow-up information as …