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Chat functionality was unaffected.All systems are back to normal

This issue is now resolved.

10:28 am Resolved:
All websites are operational.

10:09 pm WP Engine update:
“Our 3rd Party Datacenter Provider has made us aware of a network issue that is affecting their connectivity. We are seeing intermittent errors on some sites and slow loading as well. At this time, we know that there is an issue with an upstream provider which is causing latency and packet loss.”

9:33 am Mountain time:
The following websites are not responding and redirecting to the SnapEngage signin page instead:
http://snapengage.com
http://help.snapengage.com
http://status.snapengage.com

We’ve contacted our hosting provider WP Engine and waiting for them to get back to us with a status update.

Important note: The SnapEngage application is not affected and runs separately from these websites.

Published May 18, 2014

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