This issue is now resolved.

Most recent update:
2:00pm SnapEngage is back up and running
We are working with Google to understand what caused this outage, and to ensure it will not happen again. We will publish a postmortem here …

[10:31am MDT] – This issue is now resolved.

Google provided the technical details on this Google AppEngine platform outage:

The issue that occurred today occurred when we moved your app from one datacenter to another, due to an underlying Bigtable …

Chat functionality was unaffected.

This issue is now considered Resolved.

Over the past two days we have seen two very short-term outages (less than 15 minutes) on this family of websites (including the home page, support page, blog, …

This issue is now considered Resolved.

Google confirmed the issue was a momentary technical problem. Service is running smoothly again. Sorry for the 10 minutes of service disruption.

Around 11:15pm, we started seeing an interruption of service from our service …

This issue is now considered Resolved.

It appears this was only a momentary hiccup. Service seems to be running smoothly again. We will continue to investigate what caused this problem, and make steps toward fixing it for the future.