Desk.com Integration Issues Resolved

10:20 am A Fix has been made, Please contact our Support team if you have any Chats or Offline messages that were not sent to Desk.com using the SnapEngage Integration

6:45 am We are currently experiencing …

Analytics report issues have been resolved

6:12 am Our service provider for big data processing has confirmed that the partial outage they experienced has been resolved. Please come chat with us if you have any questions.

6:00 am Our …

Chat Portal Connectivity Issue Resolved

12:55 pm The Chat Portal is back to normal. Please come chat with us if you have any questions.

12:17 pm Things are returning to normal but we are continuing to the monitor the situation. …

Analytics data issues have been resolved

October 15th 2014 – 8:20 am Mountain time

Currently Analytics data is not available. We are working with our provider to restore service.

October 15th 2014 – 9:26 am Mountain time

Analytics data service …

RESOLVED – SnapEngage via Skype service restored

August 5th 2014 – 1:30 am Mountain time
The SnapEngage gateways are all operational and back up and running. We are investigating the long term sustainability of this solution…

August 5th 2014 – …