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Resolved: Delay in sending chat data to integrations

Friday February 17 2017 3:45 PM – The integration delay has been resolved and all pending case data has been delivered to our various integrations. We will continue to monitor the situation and will post any follow-up details when they become available.

Friday February 17 2017 2:03 PM – We are currently experiencing a delay sending transcripts to integrations. Chats are not impacted by this delay, just chat transcripts. Our dev team is working on fixing this issue and it will be resolved shortly.

Published February 17, 2017

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