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Fixed – Agents are not currently able to sign out of the chat portal.
All systems are back to normal

 

 

 

 

Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear this out unfortunately or admins can set them to pause in the Admin Dashboard.

Sept 29 2017 10:15AM MST – We are still investigating, and our initial mitigation did not work. Next update in 45 min.

Sept 29, 2017 9:40AM MST – Chat Portal disconnections are currently not being processed properly. Agents should make sure they pause before leaving the Chat Portal. We expect to solve this issue in 30 mins. We apologize for the inconvenience.

 

Published September 29, 2017

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