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Resolved: Delay in sending chat data to integrations

Monday March 20 2017 11:15am MDT – The integration delay has been resolved and all pending case data has been delivered to our various integrations. We will continue to monitor the situation and will post any follow-up details when they become available.

Monday March 20 2017 9:20am MDT – We are currently experiencing a delay sending transcripts to integrations. Chats are not impacted by this delay, just chat transcripts. Our dev team is working on fixing this issue and it will be resolved shortly.

Published March 20, 2017

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