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RESOLVED: Infrastructure issuesAll systems are back to normal

 

11:15 am Mountain time It appears that our hosting provider was having some issues that was causing some of our data to get out of sync. The issue seems to be resolved, however, we will be monitoring the situation and will update here if there is anything new to report.

10:40 am Mountain time We’re currently investigating an issue with chats that are getting marked as notified, or in the queue, but then not getting updated when they are picked up by agents.  These chats are showing in the Dashboard as in the notified, or queued, status even though they are currently active with an agent.  Along with this, because of the mis-marking, these chats are taking a little longer to get closed out completely.  We are currently investigating and will post updates here.

Published October 27, 2015

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