Resolved – Chat portal/admin dashboard is not loading
Update: Google Cloud Platform has released a postmortem analysis on the networking issue that led to performance degradation and prevented SnapEngage users to sign in. Google has confirmed the …
READ FULL ARTICLEResolved – Dashboard not loading Chat Portal
Friday 12/8/17 10:17AM MST – The issue has been fixed. Agents are now able to see the dashboard in the chat portal. Please contact support if you have any questions.…
READ FULL ARTICLEResolved – Connection issues
Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without …
READ FULL ARTICLEFixed – Agents are not currently able to sign out of the chat portal.
Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear …
READ FULL ARTICLEService Uptime:
| November 23′ | 100% |
| October 23′ | 100% |
| September 23′ | 98.68% |
| August 23′ | 100% |
| July 23′ | 100% |
| June 23′ | 100% |
| May 23′ | 100% |
| April 23′ | 100% |
| March 23′ | 100% |
| February 23′ | 100% |
| January 23′ | 100% |
| December 22′ | 100% |
| November 22′ |
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