RESOLVED: Service disruption for the Visitor Chat API*

Postmortem: We have identified that our error monitoring did not detect the increased error rate on the API endpoints, requiring our customers to report the issue before we could escalate to …

RESOLVED: Brief occurrence of chat routing inconsistencies

5:05pm Mountain time  As of this time all issues have been fully resolved.

4:57pm Mountain time Our hosting provider, Google Cloud Platform, recently posted an update that some of its users were affected …

RESOLVED: Service disruption for analytics, file upload, and some widget setting changes

Postmortem Google has posted a detailed explanation of the cause and resolution to this issue.

11:45 pm Mountain time We are currently experiencing some features not working …

RESOLVED: Chat routing inconsistency

2:28 am Mountain time We started rolling out a change in our chat routing logic 10 minutes ago, and we are seeing this new code not performing as anticipated. Some chat agents are getting more chats …

RESOLVED: Infrastructure issues

11:15 am Mountain time It appears that our hosting provider was having some issues that was causing some of our data to get out of sync. The issue seems to be resolved, however, we will be …