Resolved: Transient access impact for some clients

 

July 5, 2017 8:17pm MST – Our platform monitoring shows that the small loss of traffic noticed earlier (at the time of the issue report) is no longer present, which means that …

Resolved: Delay in sending emails

September 6th 3:52pm MDT SendGrid has sent the remaining backlog of emails.

September 6th 3:30pm MDT Our email provider, SendGrid, is currently experiencing latency issues which is impacting the delivery of our emails. We …

RESOLVED: Occurrence of chat routing inconsistencies

Feb. 24 8:07am Mountain time Our hosting provider has replaced the server component at the root cause of the small bursts of errors 10 minutes ago. If you still experience some chat routing …

Chat Portal Issue Resolved

2:50 am Mountain time We have addressed the Chat Portal issue not showing the visitor new messages. We received confirmation that all messages are showing now. No need to reload or sign in again, you should …

Chat Portal connectivity outage

Root cause analysis summary:

Our real-time communication service provider completed their root cause analysis of the issue which caused the Chat Portal connectivity outage on the late afternoon of June 23rd. Here is the short …