Resolved – Connection issues

 

Nov 7 2:40AM MST – The processing of the backlog of chats in the waiting queue from yesterday’s outage has been cleared at this point.The chat queuing management is back to normal now, without …

Scheduled Google maintenance for G-Talk 10/12/17 from 7am-7pm MST

10/11/17 10:00am MST – There will be scheduled Google maintenance for G-Talk tomorrow Oct 12, 2017 from 7am – 7pm MST. During this maintenance window, you will not be …

With the latest changes in Chrome 61, there is an issue where drag and drop to move agents between tiers is not working as expected when the window is scrolled. We are working on resolving the issue. In the meantime, …

Fixed – Agents are not currently able to sign out of the chat portal.

 

Sept 29 2017 11:00AM MST – The issue has been fixed. Agents with incorrect status have to come back online to clear …

Delay in sending chat data to integrations

Tuesday March 28 2017 6:25am MDT – The post-chat processing delay has been resolved and all pending chat data has been delivered to our various integrations, our logs and the stats. We …