On September 7, 2023 / In Partial Disruption, Service Status / by Ryan Graham
Messages and presence issue impacting chat agents 
September 7, 2023 – 10:39 AM MST – One of TeamSupport’s technology partners experienced a disruption earlier today. In order to help mitigate the impact to our users we made a change to the mechanism by which agent messages and presence are handled. We are closely monitoring the impact of this change. If any additional changes are made we will post an update.
Thank you for your patience over the last couple of days.
On September 6, 2023 / In Partial Disruption, Service Status / by Ryan Graham
Messages and presence issue impacting chat agents
September 6, 2023 – 4:30 PM MST – We have received word from our technology partner that the issue impacting our Messaging & Live Chat users has been resolved. We will continue to closely monitor the situation.
We sincerely appreciate your patience as we worked through this issue.
September 6, […]
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On November 8, 2022 / In Partial Disruption / by Jerome Mouton
Resolved – Messages and presence issue impacting chat agents
November 8, 2022 – 9:26 AM MST – Pusher has confirmed that their platform outage has been mitigated for half an hour and their service is stable. We are seeing the same on the TeamSupport Messaging platform too.
November 8, 2022 – 8:38 AM MST – We […]
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On November 7, 2022 / In Service Status / by Jerome Mouton
Resolved – Messages and presence issue impacting chat agents
November 7, 2022 – 9:43 AM MST – We have identified that Pusher.com, our websockets as a service provider, had an outage. Please see the outage report here: https://status.pusher.com/incidents/bhgzsls1bfvg This outage impacted TeamSupport Messaging customers hosted on our US multi-tenant service, and single tenant customers in […]
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On December 20, 2021 / In Service Status / by Jerome Mouton
This status is to provide details on TeamSupports response to the vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j 2 utility.
Context: CVE-2021-44228, impacting multiple versions of the Apache Log4j 2 utility, was disclosed publicly. The vulnerability impacts Apache Log4j 2 versions from (including) 2.0.1 up to (excluding) 2.15.0.
SnapEngage Software Implications: A security investigation to […]
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